Honestly, the only positive thing I can say is that the front desk staff was courteous and the sheets were clean. We had a reservation for a non-dmoking king, and when we arrived 30 minutes later they had none available, we had to take a smoking room to get a king. The room had definitely seen its better days. The bed was lumpy, the pillows were sad, I wouldn't walk on the floor in my bare feet, and we were definitely not using the facilities to get ready. We stayed a total of 6 hours, and then decided to just leave early and make it to our destination and get ready there. Was NOT a pleasant stay.
I'm only going one star because I can't give zero or negative. The night staff was very unfriendly. We were coming in late from a night of driving and when we saw the night window no one was there. We had to wait for the night manager to put his shoes on and get off of the couch. When he finally came over, he was very uninterested in helping us. Their price at the window didn't match the online price and when questioned about it, he walked away, took his shoes off and went back to sleep on the couch. We were still in the middle of a sentence when he walked away from us. I have never seen such poor customer service before and am happy that we did not stay at this location. If I could give negative stars, they would be as low as possible.
Terrible. Bad. Major Sketch. Rooms with two large beds end up touching each other in the corners of the mattresses. Non-smoking rooms stink of smoke. Pool doesn't work. No discount nor refund offered. Beds are hard. The place sucks!! Whatever few dollars you think you are saving, YOU ARE NOT. Diminishing returns, my friends
My stay at the “Baymont hotel and suites” was terrible. The only good thing about the hotel was the staff I had “Nate” who checked me in and he was very nice and professional but that was really the only good thing about this hotel when I went up to my room #201 it smelled very weird and strange and I went to my bed to about to go to sleep and I see a BIG BED BUG on my pillow and it was filled with blood I was disgusted beyond belief and then I walk over to go to the bathroom in the middle of the night I turn on the light and I noticed blood on the carpet and I was done after that I just went to bed scared that I would wake up to bug beds to crawling all over me. My stay at this hotel was not pleasant and I would not recommend this hotel to ANYONE.
After a grueling day of traveling, we were happy to arrive at Baymont Roanoke Rapids. The building is handsome and the lobby bright and attractive. The friendly desk clerk sent us to Room 107, which seemed fresh and comfortable, with a large accessible bathroom. All was fine until shortly after we retired for the night, when we both began to itch. We turned on the lights discover the cause and, to our disgust, found an infestation of bedbugs in both beds and along the wall behind them. We killed 10 to 15 of the creatures, several of which were filled with our blood, and collected their carcasses. At checkout we presented them to the clerk, who seemed aghast, and said she'd contact the manager, who, she was sure, would be in touch with us about refunding the cost of our sleepless night. Having heard nothing from him, we contacted the Wyndham Worldwide Hotel Group a few days later. The district director soon sent us an email apologizing "for any inconvenience" and stating that he'd notified the franchisee of his expectation that he'd "take steps to address the situation adequately" and contact us directly. Several hours later we received an email from the general manager "regretting" our "unhappiness," assuring us that all rooms are "periodically treated," and offering us a 50% discount on our next stay. It goes without saying that there'll be no next stay: Bedbugs can't help but migrate from room to room with the housekeeping staff. Meanwhile the welts and itch from their bites linger.
Baymont Inn Suites Roanoke Rapids is a US Lodging based in Roanoke Rapids, North Carolina. Baymont Inn Suites Roanoke Rapids is located at 101 Old Farm Rd S, Roanoke Rapids, NC 27870, USA.
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